Frequently asked questions
Clear answers about how trust is established.
TrustSana is designed to make verification easier to understand for both organizations and the institutions relying on it.
What is TrustSana?
TrustSana is trust infrastructure for Africa and the Caribbean. It helps institutions verify organizations and their representatives through technology, social evidence and local knowledge.
Is TrustSana a directory or rating site?
No. Public discovery is optional and consent-based. TrustSana does not rank organizations or publish arbitrary scores.
Does a registration certificate prove an organization is active?
Not by itself. Registration is useful evidence, but TrustSana looks for corroboration through current contact, operating, relationship and—where needed—local signals.
What if an organization has limited online records?
Missing online records do not automatically mean an organization lacks credibility. Social and local evidence can provide responsible corroboration where technology has limited coverage.
Who pays for verification?
The institution or program requiring certainty generally pays. Organizations can create and maintain a basic profile free of charge.
Are identity documents public?
No. Personal IDs, identity documents and sensitive evidence remain private by default. Public pages show only limited information with consent.
Does AI decide whether an organization is verified?
No. AI may assist with extraction, matching, duplicate detection and summarization. Accountable human reviewers make final decisions.
Is verification permanent?
No. Results have verification and review dates. Registration, leadership, contact and operating information can change.
Can TrustSana verify a large cohort?
Yes. Program and cohort verification is a core institutional use case. The workflow and pricing depend on countries, entity types, volume and required levels.
Does TrustSana replace regulated compliance obligations?
No. TrustSana provides evidence-based organization verification. Customers remain responsible for legal or regulatory checks specific to their activities.